Shipping & Returns
All order with in-stock items will be shipped out the next business day. We offer 30-day returns with a full refund, no restocking fee needed.
Free 30-Day Returns for non-customized items.
Note: Customized items are not returnable.
US ORDERS
We're happy to offer free shipping on orders of $100+. Orders less than $100 are shipped at a flat rate of $9.90. Orders are fulfilled and shipped directly from our manufacturer and will usually arrive in 6 to 12 business days. Please allow up to 2 business days for us to prepare, pack, and process your order.
We now offer express shipping to the contiguous United States for a flat rate of $10 (currently unavailable for residents of Alaska and Hawaii). In-stock items on express orders ship via FedEx and typically arrive in 3 to 5 business days.
Weekends and federal holidays may impact shipping speed; please take these into consideration when placing your order.
INTERNATIONAL
We are happy to ship worldwide at a flat rate of $25; currently, we can deliver to Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czechia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom. Estimated delivery time for international orders is 6 to 18 business days.
Orders arriving in international destination countries may be subject to customs clearance procedures which may cause further delays in delivery as well as incur duties or taxes as assessed by customs officials. VITURE, Inc. has no control over this process, and any additional fees are the responsibility of the customer.
RETURNS
Thank you for your purchase — we hope you’re happy with your VITURE products! However, if you are not completely satisfied you may return it to us within 30 days for a refund. Please refer below for more information on our return policy.
All returns must be postmarked within thirty (30) days of receipt.
To begin the return process, secure the item(s) you are returning in its original packaging and contact us at happycustomer@viture.us with your order number. Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Free 30-Day Returns for non-customized items.
Note: Customized items are not returnable.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return.
Please allow at least seven (7) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
WARRANTY
Your VITURE XR Glasses, Neckband, and accessories are protected by a 365-day warranty (beginning at the date of receipt) which covers defects and malfunctions as a result of materials and manufacture. This warranty does not cover loss, theft, or damage as a result of drops, exposure to liquids, or other forms of misuse or mishandling.
To make a warranty claim, please contact us at happycustomer@viture.us. Please provide your order number and a detailed description of the issue you are experiencing. If possible, include photos.
Please allow up to seven (7) days for us to review your claim, after which we will inform you if and how the issue will be resolved.
EXCEPTIONS
For defective or damaged products covered by our warranty, please contact us at happycustomer@viture.us to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at happycustomer@viture.us